To report a bug with your software, please email email@example.com and provide a description of your issue, including the following points so that we can provide a solution as quickly as possible.
- In your description, please describe the behavior of the software which is causing you problems
- The name of your software
- Your location -- where you are experiencing difficulty with your software (i.e. Red Deer hospital in the basement, or in ECHA classroom 1-490)
- Are you on wireless, 3G/4G or wired connection?
- What kind of device are you using (i.e. Dell Laptop, iPhone, iPad, Blackberry or Samsung Android)
- If you are using a browser, please provide its name